Troubleshooting the Sign In Process
If you receive an error message that says username or password is incorrect, please check the following.
- Account number: make sure you are entering the correct account number. The account number is the same for all students, teachers and school administrators in a school. For district administrators, the account number will be a separate number (d and two to three digits).
- Username: make sure your username is correct. For students, it is what the teacher or school administrator assigned. For staff, it is your school email address.
- Password: Student passwords are not case sensitive. Staff passwords are case sensitive.
If you receive an error message, "server not found," please check your internet connection.
Email email@example.com or call 800-294-0989 and select option number two if you need assistance.