I am not able to sign in

If you receive an error message that says username or password is incorrect, please check the following:

Account number or school name

If this is a student account confirm that you are entering the correct Track My Progress account number or selecting the correct school name from the drop down list. The account number is the same for all students at a school.


This field requires you to enter your school or district email address. If your email address is not being recognized during the sign in process it could be that a user account has not yet been created for you by your school or district administrator.


Track My Progress passwords for staff are case sensitive. Passwords for students are not case sensitive. If you have forgotten your password or if you are not sure you are using the correct password you can create a new password by clicking "Forgotten your password?" from our sign in page.

Difficulty resetting your password

The Track My Progress Reset Password email will have a button that says "Reset Password." Instead of clicking that button, copy the link in the picture below shown below in orange. Open a new web browser window and paste this URL into the address bar. Be sure to copy all of the web address form the email. Hit enter or return on your keyboard and follow the prompts to enter your new password twice.If none of those strategies enabled you to successfully sign in, please contact us by phone (800-294-0989 x2), by email (support@trackmyprogress.com) or by online chat.

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