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Troubleshooting

Resolving common issues with user accounts and classes.

  • Why did my student not get full credit on her cloze (maze) test questions?
  • I am having difficulty signing in. What do you suggest?
  • How do I reset my password?
  • The test question text is running off the side of the screen and the NEXT button is running off the bottom of the screen.
  • How do I contact Track My Progress support to get help?
  • I am not receiving any Track My Progress emails.
  • I can not make phone calls from the classroom. How can I reach you in real time?

Categories

  • Class & Grade Assignments
  • Printing & Exporting Data
  • Settings & User Privileges
  • Staff Accounts
  • Student Accounts
  • Troubleshooting
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